Last updated: June 15, 2025
These Terms of Service ("Terms") govern your access to and use of the InstantFlows platform, website, and services (collectively, the "Service"), provided by InstantFlows B.V. (referred to as "InstantFlows," "we," "us," or "our"), registered at Willem Hioolenstraat 3, 3065LE Rotterdam, Netherlands, with KvK-number 96160861. By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.
In these Terms, the following definitions apply:
3.1. The Service is intended for use by individuals and businesses. You must be at least 18 years old to use the Service.
3.2. By using the Service, you represent and warrant that you have the right, authority, and capacity to enter into these Terms and to comply with all applicable laws and regulations.
3.3. If you are using the Service on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.
4.1. InstantFlows provides an AI-powered market research platform that generates demographically accurate virtual respondents (personas) who provide realistic survey responses, delivering insights in minutes instead of weeks.
4.2. The Service includes features such as survey creation, virtual respondent generation, response analysis, and reporting tools as described on our website and in our documentation.
4.3. InstantFlows reserves the right to modify, suspend, or discontinue the Service or any part thereof at any time, with or without notice.
5.1. To access certain features of the Service, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
5.2. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
5.3. InstantFlows reserves the right to suspend or terminate your account if any information provided proves to be inaccurate, not current, or incomplete.
6.1. Use of the Service requires payment of fees as specified on our website or in a separate written agreement between you and InstantFlows.
6.2. All fees are quoted exclusive of applicable taxes and duties, including VAT and sales tax, which will be added to your invoice where applicable.
6.3. Payment terms are specified in the invoice or subscription plan you select. Unless otherwise stated, payment is due within fourteen (14) days of the invoice date.
6.4. If you fail to make any payment when due, InstantFlows may:
6.5. InstantFlows may change its fees and payment terms at any time, provided that such changes will not apply to subscription periods that have already been paid for.
7.1. These Terms will remain in effect until terminated by either you or InstantFlows.
7.2. You may terminate your account at any time by following the instructions on the Service or by contacting us at business@instantflows.com.
7.3. InstantFlows may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.
7.4. Upon termination, your right to use the Service will immediately cease, and any fees paid are non-refundable unless otherwise required by applicable law.
7.5. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
8.1. The Service and its original content, features, and functionality are and will remain the exclusive property of InstantFlows and its licensors.
8.2. You retain ownership of any data you upload to the Service. However, by uploading such data, you grant InstantFlows a worldwide, non-exclusive, royalty-free license to use, reproduce, and process this data solely for the purpose of providing the Service to you.
8.3. InstantFlows may anonymize and aggregate data generated through the Service to improve its algorithms, create industry benchmarks, and enhance the Service.
9.1. You agree not to:
9.2. You are solely responsible for all data, content, and information that you upload, post, or otherwise make available via the Service.
10.1. InstantFlows values your privacy and is committed to protecting your personal data. Our Privacy Policy explains how we collect, use, and disclose information about you.
10.2. In using the Service, InstantFlows acts as a data processor for any personal data you upload or process through the Service, and you remain the data controller of such personal data.
10.3. You represent and warrant that you have all necessary rights, consents, and permissions to process any personal data you upload to the Service and to permit InstantFlows to process such data on your behalf.
11.1. Each party agrees to keep confidential all confidential information disclosed to it by the other party in connection with the Service and to use such confidential information only for purposes of using or providing the Service.
11.2. Confidential information does not include information that:
11.3. If required by law, the receiving party may disclose confidential information, but will give the disclosing party prior notice (if legally permitted) and cooperate with the disclosing party to seek confidential treatment of the information.
12.1. InstantFlows warrants that it will provide the Service with reasonable skill and care in accordance with industry standards.
12.2. Except as expressly provided in these Terms, the Service is provided "as is" and "as available" without any warranty of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
12.3. InstantFlows does not warrant that:
13.1. To the maximum extent permitted by applicable law, InstantFlows shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
13.2. In no event shall InstantFlows's total liability to you for all claims exceed the amount paid by you to InstantFlows during the twelve (12) months preceding the event giving rise to the liability.
13.3. The limitations in this section apply whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if InstantFlows has been advised of the possibility of such damage.
14.1. You agree to defend, indemnify, and hold harmless InstantFlows, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:
14.2. This defense and indemnification obligation will survive these Terms and your use of the Service.
15.1. InstantFlows reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.
15.2. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
16.1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.
16.2. Dispute Resolution: Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by the competent court in Rotterdam, the Netherlands.
16.3. Severability: If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
16.4. Entire Agreement: These Terms constitute the entire agreement between you and InstantFlows regarding our Service and supersede and replace any prior agreements we might have had between us regarding the Service.
16.5. Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without InstantFlows's prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and void. InstantFlows may freely assign or transfer these Terms without restriction.
16.6. Contact Information: Questions about the Terms should be sent to us at business@instantflows.com or by mail to InstantFlows B.V., Willem Hioolenstraat 3, 3065LE Rotterdam, Netherlands.
17.1. InstantFlows uses cookies and similar tracking technologies to track the activity on our Service and hold certain information.
17.2. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
17.3. For more information about the cookies we use and your choices regarding cookies, please visit our Cookie Policy.
18.1. InstantFlows will use commercially reasonable efforts to make the Service available with a monthly uptime of at least 99.5%, excluding scheduled maintenance.
18.2. Scheduled maintenance will be performed during off-peak hours and with advance notice whenever possible.
18.3. In the event of any Service unavailability beyond the guaranteed uptime, your sole and exclusive remedy will be service credits as detailed in our Service Level Agreement.
By using the InstantFlows Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
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